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Associate Chief Medical Officer (ACMO), Ambulatory - Full Time

Exciting Opportunity at MSK: Associate Chief Medical Officer (ACMO), Ambulatory. The ACMO for Ambulatory is a Senior Physician Executive responsible for strategic, clinical, and operational oversight of ambulatory cancer services across MSK's sites. The ACMO directs a high-performing team of site Medical Directors in a triad partnership model and ensures goals align with enterprise strategy and priorities, such as clinical excellence, access and patient flow, quality and safety, and patient and workforce experience. This position plays a key role in advancing a coordinated, high-reliability, patient-centered system of care delivery.

Administrative Effort: 50-60%

Role Overview:

Clinical and Operational Coordination

• Lead all aspects of coordinating the operational and clinical performance of ambulatory sites.

• Guide the Site Medical Directors and ensure uniform application of clinical standards, protocols, and workflows.

• Champion the triad leadership model to ensure alignment across medical, nursing, and administrative functions.

• Partner with Department Chairs and Service Chiefs to coordinate faculty deployment, clinical efficiency, and patient coverage across practices.

• Drive integration and consistency in workflows across all sites.

• Foster faculty involvement in clinical care, research, and education.

Access, Flow, and Capacity Management

• Collaborate with Access and Departmental leadership to optimize scheduling, referral management, and capacity utilization.

• Set access and efficiency targets for sites in collaboration with clinical and administrative partners.

• Implement enterprise clinical programming strategy by aligning provider distribution with site-specific service needs. Strategically align provider expertise and site placement to support patient demand and program objectives.

Patient Experience & Engagement

• Monitor Press Ganey and other patient experience metrics across all ambulatory sites; identify trends and lead improvement initiatives.

• Implement standard processes to address patient concerns, complaints, and feedback in a timely and respectful manner.

• Collaborate with Patient Relations to develop strategies that improve every aspect of the ambulatory care journey.

• Support initiatives that improve continuity of care, including clear flows across outpatient settings.

• Implement strategies to address and manage patient incivility, ensuring the safety and well-being of staff and clinicians.

Quality, Safety, and High-Reliability Care

• Partner with quality, safety and regulator leaders to implement enterprise-level performance standards.

• Integrate High-Reliability Organization (HRO) principles into everyday site operations and practice transformation initiatives.

• Facilitate proactive risk mitigation across ambulatory sites.

Workforce Well-Being, Leadership Development, and Faculty Engagement

• Act as a mentor and guide to site Medical Directors and clinical faculty.

• Collaborate with the Departmental leadership on physician recruitment efforts.

• Foster a culture of psychological safety, teamwork, and professional growth.

• Lead efforts to improve onboarding, engagement, and retention of ambulatory clinicians.

• Support faculty involvement in clinical care, research, and educational initiatives.

• Collaborate with research administration to support clinical trial operational efficiency.

Planning with a strategic focus and Financial Stewardship

• Participate in enterprise-wide ambulatory goal setting and site development.

• Support annual budgeting, volume forecasting, and resource planning for ambulatory services.

• Find opportunities for cost reduction, operational efficiency, and service expansion.

Core Skills:

• Ability to maintain strategic supervision of clinical and operational performance across several ambulatory facilities.

• Proven skill in building alignment with interdisciplinary leaders to coordinate standards, workflows, and organizational priorities.

• Expertise in partnering to set targets and implement programming strategies that match provider resources with patient demand.

• Skill in embedding safety, operational integrity, and HRO principles within daily tasks and directing data-informed improvement efforts.

• Strong interest in participating in planning, budgeting, and finding opportunities for operational efficiency and service growth.

• Ability to lead and make decisions in complex, ambiguous environments, with a proven focus on performance improvement initiatives.

Additional Information:

• Reporting directly to The Chief Medical Officer (CMO)

• Direct Reports: On-site Medical Directors

• Please submit a cover letter as part of your application.

• This position will also include a 40%-50% clinical role.

• Location: 1275 York, NY. Flexibility to travel to multiple outpatient sites as needed.

Salary Range: $314, 000 - $440, 000 *Salary range reflective of 50%-60% administrative effort. Note, additional clinical salary range is not reflected here and will be dependent on specific clinical area.